L2 Data Centre Engineer

Kraków, środa, 13 lutego 2019, godz. 12:17

Ogłoszenie o pracy firmy Apex Systems w branży Informatyka, Administracja, w Krakowie na stanowisku L2 Data Centre Engineer.

Oferta zatrudnienia:

Tier 2 Datacenter Engineer
Organization seeks an experienced Customer Support Engineer with deep expertise in various Data Center technologies: networking, storage, compute, virtualization, software-defined networks. As a Customer Support Engineer in our world class team you will gain hands-on experience and the ability to earn industry leading certifications. You will be a strategic partner to our customers, saving their business from the impact of complicated network incidents, solving and preventing the recurrence of technical issues. You will solve independently our customer’s problems of various difficulty and complexity level, ensuring that they gain expected business outcomes, providing a superior customer experience.

Responsibilities:

Participation in Data Center operations duties, active monitoring of customer’s environment and responding to the events in timely fashion

autonomously solve complex and unique issues based on your knowledge and experience

active participation in escalation calls

provide support and input for IM/PM/CM processes, drive problem tickets to resolution

close cooperation with vendor-based support

gathering and delivering data for further analysis

cooperation with higher- and lower-tier engineers

learning new technologies and sharing the knowledge with the rest of the team

taking active part during customers onboarding

supporting Tier3 engineers when dealing with complex issues

taking additional tasks from Tier 3 engineers and driving them autonomously towards successful resolution

act as an expert/focal point for predefined number of technologies

verifying Tier1 work and helping them to achieve their goals

providing technical support during software deployment, new services implementation and architectural changes

close co-operation with surrounding teams

sharing knowledge and expertise within the team

Organization teams provide managed services for many of it's most important customers across many different industries.
Company's Team is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.
The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

Oczekiwania wobec pracownika:

Qualifications:

minimum of 2+ years of experience in networking/storage/virtualization/compute support - CCNP level of knowledge required
strong analytical, problem solving and organizational skills
driving issues to successful resolution, work across organization with different teams, giving good example and having will-do attitude
going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
strong written and verbal communication skills (English required)
advanced understanding and practical knowledge of networking/storage/virtualization/computing
ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
ability to analyze complex configurations of devices in a context of infrastructure as a whole
ability to understand and predict impact of any action taken on selected components to the rest of infrastructure
ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them
experience with areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage, SAN, SDN is a great plus
ability to read technical documentation with understanding
willing to learn through organized trainings and self studies