L1 Data Center Engineer

Kraków, wtorek, 12 lutego 2019, godz. 15:07

Ogłoszenie o pracy firmy Apex Systems w branży Projektowanie, Inżynieria, Informatyka, Administracja, w Krakowie na stanowisku L1 Data Center Engineer.

Oferta zatrudnienia:

Responsibilities

Participation in Data Center. Operations in Data Center

Managing the queue of incidents and make sure that all of them are served according to appropriate service level

Autonomously solve issues based on predefined procedures, knowledge and experience

Acting as Cisco single point of contact to the customer

Organizing and participation in escalation calls

Close cooperation with vendor-based support

Building and delivering timelines of incidents

Gathering and delivering data for further analysis

Cooperation with higher-tier engineers

Preparing and delivering presentations and trainings to the internal team or wider audience

Creating, testing and delivering procedures

Providing technical support for customers during software deployment, new services and architectural changes

Close co-operation with surrounding teams

Sharing knowledge and expertise within the team

Oczekiwania wobec pracownika:

Qualifications:

minimum of 1+ years of experience in networking / storage / virtualization / compute support - CCNA level of knowledge required
basic understanding and practical knowledge of networking / storage / virtualization / compute technologies
ability to read technical documentation with understanding
ability to understand customer environments and analyze configurations of devices
experience at Routing / Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage
willing to learn through organized trainings, self-studies
strong analytical, problem solving and organizational skills
strong written and verbal communication skills (English required)
BS in Engineering / Computer Science / IT and / or equivalent experience
prior experience in support of remote customer networks